Refund policy
REFUND & RETURN POLICY
Due to the nature of our products, we do not offer refunds. All sales are final. However, we are committed to ensuring customer satisfaction and will address any concerns related to product integrity through store credit or replacement where applicable.
QUALITY ASSURANCE & PRODUCT ISSUES
Our products are manufactured to meet stringent quality standards. We publish optimal pH ranges for our products; however, variations within the USP and FDA acceptable pH range of 4.5 - 8.5 do not constitute a defect. If you suspect a product has a pH issue, the following requirements must be met:
- A video must be provided showing an unopened vial being opened and tested with a digital pH meter. pH test strips are not accepted due to their unreliability.
- If you choose to send the product to a laboratory for pH testing and the result confirms a pH outside the 4.5 - 8.5 range, we will issue store credit up to $50 to cover lab testing fees plus store credit for the affected product.
- To ensure quality control, we randomly send batches of products to a third-party lab for pH testing. These results will be published on our website for transparency and verification.
ORDER CONCERNS
- Any concerns regarding your order must be reported within 7 days of receiving the order. Reports received after this period may not be eligible for resolution.
CANCELLATION POLICY
- Orders cannot be canceled once they have been shipped, meaning the order has been packed and a tracking number has been assigned. If you need to modify an order, please contact us immediately. While we will make every effort to accommodate changes, we cannot guarantee modifications once processing has begun.
REPLACEMENTS & STORE CREDIT
- Refunds are only provided in the event of a verified manufacturing issue. Otherwise, we offer resolutions in the form of replacement product or store credit.
- Customers must give us the opportunity to resolve any issues before seeking alternative remedies. Failure to do so may affect eligibility for future purchases or support.
NO PRODUCT RETURNS
- As we do not issue refunds, we do not accept product returns. If an issue qualifies for replacement or store credit, customers may safely discard the affected product.
Note: Shipping fees are non-refundable.
CONTACT INFORMATION
For any product-related concerns or claims, please reach out to us at care@nexusaminos.com. Our team is committed to resolving all legitimate concerns in accordance with this policy.